9bdb FAQ – Frequently Asked Questions & Full Answers

No. Under 9bdb's policy, each person is allowed only one account. If multiple accounts are detected, all accounts may be suspended and balances forfeited.

On the login page, click "Forgot Password?". Enter your registered mobile number or email address and we'll send you password reset instructions. Use the reset link within 15 minutes of receiving it.

KYC (Know Your Customer) verification keeps your account secure and helps speed up the withdrawal process. Verification requires a government-issued ID such as an NID or passport.

Contact support to close your account. Make sure to withdraw any remaining balance first. Self-exclusion is also available as part of our responsible gaming options.

9bdb supports deposits via mobile banking, online banking, internet banking, and e-wallets. All transactions are processed in BDT.

Minimum and maximum deposit limits vary by payment method. In general, deposits start from a minimum of BDT 500. Visit the deposit page in your account or contact support for maximum limit details.

For KYC-verified accounts, withdrawals are typically processed within 15 minutes to 24 hours. During peak times or for larger amounts, it may take slightly longer. First-time withdrawals may require additional verification.

Contact us via live chat or at [email protected] with your payment transaction ID or a screenshot. Our team typically resolves the issue within 30 minutes.

9bdb generally charges no fees on withdrawals. However, fees may apply depending on your chosen payment method. Check the Payment section in your account for the latest details.

Once you complete registration and make your first deposit, the welcome bonus will be automatically credited to your account. See the promotions page for the bonus amount and full terms.

Bonuses cannot be withdrawn directly. Each bonus comes with a wagering requirement — meaning you must wager the bonus amount a set number of times before it becomes eligible for withdrawal.

Log in daily to earn a daily bonus, and make a qualifying deposit each week to receive a special weekly bonus. To see all current offers, visit the promotions page Visit now.

Share your referral code or link. When a friend registers and makes their first deposit, you will receive a referral bonus. Full details on the bonus amount can be found on the promotions page.

9bdb offers slots, Live Casino, Sports Betting, fish games, card games, and many more popular online games. Visit the game lobby to browse the full list.

First, refresh your browser or app and clear the cache. Then check your internet connection. If the issue persists, contact the support team with the game name and the time the problem occurred.

Game outcomes are determined by 9bdb's server-side records. If a disconnection causes any discrepancy, contact support with the relevant game round details.

Yes. 9bdb is fully mobile-optimized. Download the 9bdb app for an even better experience. All games are readily accessible on both Android and iOS devices.

Yes. 9bdb is an internationally licensed platform. All data and transactions are secured with 256-bit SSL encryption. Your personal information is never sold to third parties.

After logging in, go to "Account Settings" → "Security" and enable Two-Factor Authentication. You will receive an OTP on your mobile each time you log in.

Change your password immediately and notify the support team. They will temporarily lock the account, investigate, and take the necessary steps.

• Website live chat (active 24/7)
• Email: [email protected]
• In-app support messaging

Support is available in both Bengali and English.

General complaints are typically resolved via live chat within 5–10 minutes. Complex complaints submitted by email are usually handled within 24 hours. Financial disputes are resolved within a maximum of 72 hours.

9bdb's on the Responsible Gaming page Tools for self-exclusion, deposit limits, and time limits are available. Our support team can also assist you with complete confidentiality.