9bdb Privacy Policy – Your Information Is Safe With Us

1. Introduction

Welcome to 9bdb. Our Privacy Policy explains what information we collect when you use the 9bdb website or app, how we collect it, and how it is used.

9bdb believes your privacy is a fundamental right. That is why we put in place every technical and procedural safeguard necessary to keep your personal information as secure as possible. Reading this Privacy Policy will give you a clear understanding of your rights and our responsibilities.

2. Information We Collect

9bdb only collects information that is necessary to operate its services. The categories of data we collect are outlined below:

3. How Information Is Collected

9bdb collects your information through the following methods:

• Directly Provided Information: Information you provide during registration, KYC verification, or when contacting customer support.
• Automatically Collected: Information collected through cookies, log files, and tracking technologies while using the website or app.
• From Transactions: Records generated during deposits, withdrawals, or other financial transactions.
• From Third Parties: Information received from payment processors or identity verification providers, used solely for verification purposes.

4. Use of Collected Information

9bdb uses your information for the following purposes:

• To create, manage, and verify your account.
• For processing deposits, withdrawals, and other financial transactions.
• To provide customer support and resolve issues.
• To personalise your gaming experience and show you relevant offers.
• To prevent fraud, money laundering, and other illegal activities.
• To meet legal obligations and prepare reports for regulatory authorities.
• To improve platform functionality and introduce new features.

9bdb never shares your information with third parties for marketing purposes. Your privacy is our highest priority.

5. Information Sharing Policy

9bdb never sells your personal information to third parties under any circumstances. However, data may be shared in the following limited situations:

• Payment Processors: Minimal information is shared with authorised payment partners solely to process financial transactions.
• For legal purposes: If required to share data by court order or government directive, we do so solely to comply with legal obligations.
• Security Agencies: Relevant information may be shared in the course of investigating fraud or illegal activity.

6. Cookie & Tracking Policy

9bdb uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookies used by 9bdb:

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To monitor website performance.

You can disable cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.

7. Security Measures

9bdb follows industry-leading security standards to protect your data. Our security framework includes:

• 256-bit SSL/TLS encryption technology.
• Two-Factor Authentication (2FA).
• Regular security audits and penetration testing.
• Server-level firewall and intrusion detection system.
• Automated alert system for suspicious logins or transactions.

While we do everything possible to ensure maximum security, no internet service can guarantee 100% protection. It is therefore essential that you keep your password and account details secure.

8. Your Rights

Under 9bdb's Privacy Policy, you have the following rights:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Portability: You may request a copy of your data in a specified format.

To exercise any of these rights, please contact customer support. Please note that certain information may need to be retained for a specified period due to legal obligations.

9. Data Retention Period

How long 9bdb retains your data depends on the type of information and applicable legal requirements:

• While your account is active: All data is retained.
• After account closure: Financial transaction records may be retained for 5–7 years as required by law.
• KYC documents: Retention for a minimum of 5 years after account closure is required by law.
• Marketing data: deleted as soon as you withdraw your consent.

10. Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our Data Protection team.

9bdb always aims to resolve your complaint within 30 days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority.