Login Troubleshooting
Having trouble signing in to 9bdb? Don't worry — login issues are usually caused by common factors and are easy to fix.
If you've forgotten your password
If you can't remember your password, click "Forgot your password?" on the login page. Instructions to reset your password will be sent to your registered mobile number or email.
If you don't receive your OTP
When Two-Factor Authentication is enabled, an OTP is sent to your mobile each time you log in. If you don't receive it, check the following:
- Check that your internet connection is working.
- Make sure you have a strong mobile signal.
- Check whether SMS is being blocked.
- Wait a moment and try again.
If your account gets locked
Several consecutive incorrect password attempts may temporarily lock your account. Wait 30 minutes or contact support to resolve it.